General Privacy Policy for Shopify Apps
This privacy policy describes how personal information is collected, used, and shared when you install or use an app in connection with your Shopify store.
Please note: Our general terms and conditions apply to all our Apps and Services.
Personal Information the App Collects
When you install the App, we automatically gain access to certain information from your Shopify account, including for example:
Billing API: For managing billing and subscriptions through Shopify’s billing system.
In addition, we collect the following personal information when you contact us for support in installing or configuring the App:
Your name, email address, and store details.
We do not collect any other data independently from Shopify. If you request support, we may send a collaboration request to gain access to your store.
We collect personal information directly from you or through your Shopify account.
We also use log files to track actions within the App for the purpose of troubleshooting technical issues. These log files may contain information such as IP address, browser type, internet service provider, referring pages, and date/time stamps.
How We Use Your Personal Information
We use the collected personal information to:
Provide support for installing and using the App, including contacting you via email for implementation or troubleshooting.
Debug and resolve technical issues through log files.
Sharing Your Personal Information
We do not share your personal information with third parties.
However, we may share your information when legally required, for example to comply with a court order, a lawful request, or to protect our rights.
Data Retention
We do not store personal information outside of Shopify. Data shared during communication (such as your email address) is not retained longer than necessary, unless you request further support.
Log files are only kept as long as needed to resolve technical issues and are deleted afterward.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons.
Contact
If you have any questions about this privacy policy or our practices, you can contact us at:
Email: info@onlineorigins.nl
Online Origins
Bruistensingel 500
's-Hertogenbosch, Noord-Brabant 5232AH
Netherlands
